Insight, analysis & opinion from Joe Paduda

Dec
13

Where are the female work comp CEOs?

Congratulations to Broadspire CEO Danielle Lisenbey for her designation as one of Business Insurance’ Women to Watch, a well-deserved award to be sure. Last year saw PMSI CEO Eileen Auen receive the same award. Those worthies are in rare company as they, along with MedRisk’s Shelley Boyce are female CEOs, a rare commodity in work comp.

Why aren’t there more women running workers comp insurers, big service firms and TPAs?

Sure there are lots in senior roles at brokerage houses, vendors and insurers/TPAs, but very few in the top slot. It isn’t due to lack of experience or expertise or a track record of success. And there may well be more women than men in many companies in every position.

Except the top one.

As the father of two intelligent and very capable young women, I’m very much hoping this pattern/misogyny/lack of opportunity changes and fast.

But they have some time, unlike the female mid- and upper- managers who have spent years accumulating expertise and savvy that has still not given them the opportunity they deserve.

Lets get going here boys. It’s 2014.

 

 


Dec
12

North Dakota WSI blows $17 million

Ya gotta love NoDak, the state where you can get prosecuted for spending a couple thousand bucks on gift cards, party favors, and sick leave for other people, but pissing away $17 million on a failed IT project gets nothing but yawns.

That’s how much the state fund spent on a new IT system that has never and will never work.  Now, there are a lot of good people at WSI, but the executive leadership – one Bryan Klipfel – somehow (mis-)managed to allow his COO – John Halvorson – to allow an IT manager to take a project that was moving along pretty well and turn it into a cluster mess.

The project which began well enough under then-Executive Director Sandy Blunt, meandered aimlessly and expensively after Sandy was forced out, until it arrived at this point – less than a million dollars in actual value delivered, continued reliance on an aged, creaky, and poorly-working system, and a state legislature allocating even more money to sue vendors.

Every now and then someone gets what they deserve.  For WSI, they are getting it in spades.  Force out one of the most respected and well-regarded executives in the industry, replace him with a state trooper (who admitted he knew nothing about workers’ comp, had never run a business, and just happened to be one of the investigators behind that exec’s ouster)…what could possibly go wrong?

There’s no doubt the State has to replace Klipfel with someone who can spell “workers’ compensation”, “management”, “leadership” and other important terms.  The place needs a smart, effective, experienced leader.  After what Klipfel and his buddies did to Sandy, the state may find there’s a really short list of execs interested in fixing the mess they’ve created.

Maybe that guy from North Korea who just got ousted by Kim Jong-Un would be interested; he’s used to that style of justice.

NKOREA-SKOREA-POLITICS-MILITARY-KIM

 


Dec
11

The other ways health care will change

That’s the title of a talk I’m giving today at the New York Academy of Medicine. There’s a lot of discussion around the major changes associated with health reform; access to care concerns, fear of adverse selection, provider and payer integration, Exchanges and Medicaid expansion.

The key is understanding that health insurance has fundamentally changed.  Today, health insurers make money by underwriting; figuring out who is going to have claims, avoiding them if possible and budgeting for the claims they can’t avoid.

That’s over.  Now, success will be driven by branding, marketing, and population health management.  Those are areas of expertise not associated with health insurers, ones they are trying to understand/obtain/build as fast as they can. That is perhaps the biggest change coming, a 180 degree shift in business operations and focus.

Here are the other changes on the horizon…

Disability Management will be the next big thing – buyers will want to know what they get for their dollars, and that deliverable will be healthier, more productive people.

Broad access is over.  Amidst all the caterwauling about small networks and restricted benefit plans is a hard truth; providers will give better deals to health plans who can direct patients to them.

Rise of the non-physician will be rapid and reach surprising heights. No question there aren’t enough docs to deliver the same medical care to more people – but that assumes that is the right care (which about a third is not) and docs should be delivering this care – which in many instances is not necessary.

(Almost) every state will expand Medicaid.  When Medicaid was first introduced in the sixties, many states did not go along – initially.  Yet all did within a few years.

Vertically integrated systems will be big winners.

Medicine will become less art and more science.  This goes to the heart of the first issue; a lot of care is the wrong care, delivered at the wrong time, in the wrong setting.  Within ACA is significant funding for outcomes research and dissemination, and the work is proceeding at a rapid pace.

Hospitals will get back to basics.  While some will continue to spend billions on fancy technology and patient rooms, most will not see much of a payoff from that investment. Instead, expect facilities to focus on streamlining processes, improve administrative efficiency, and reduce costs.  They have to in order to survive.

Revenue maximization will get ever more sophisticated.  Providers are getting really smart about coding, payer contract negotiations, and reimbursement “management”.  Payers who are vulnerable (that’s you, property & casualty) are going to get hammered.

 

What does this mean for you?

Prepare.  Watch, listen, and read.  The world is changing, and it will affect you.  


Dec
10

Is group health paying for medical care for work comp injuries?

According to a study published in the December Journal of Occupational and Environmental Medicine, the answer is yes – to the tune of at least $200 million dollars annually.

The researchers concluded that “zero-cost” claims – those that were filed but did not result in any payments from the workers’ comp insurer or TPA – showed higher than expected medical expenses in their group health plans following the date of injury.  Some may, and undoubtedly will, argue that just filing a claim does not mean it is “real”, that many if not most of these “claims” were not occupational in nature and therefore there should NOT have been work comp dollars spent.  Therefore the dollars spent after the date of injury SHOULD have been higher, as there was an injury, it just wasn’t a work comp injury.

Well, not so fast.  These were actual, accepted workers’ comp claims and not attempts to file claims for non-occ injuries.

That being the case, I’d suggest the author’s finding, that about 0.7% of workers’ comp medical expenses have been paid by group health insurers, may be correct.

What does this mean for you?

With group health medical loss ratios fixed at no less than 85%, health plans have dramatically increased their efforts to identify and avoid any and all medical expenses that are not really truly absolutely theirs. Expect much more diligence on the part of those insurers, and a lot more subrogation efforts in the future than we’ve seen to date.  

Thanks to Insurance Journal for the tip!

Request – before you argue, please read the ENTIRE study, available here.  It is pretty well done.


Dec
9

Repeal and replace Obamacare – making the case

Refusing to accept reality, the efforts of some states, individuals, corporations, and elected officials to “repeal and replace” Obamacare continue; a recent conversation on Mark Walls’ WCAG focused on this issue as well – with far too much demagoguing and scare mongering. Bluto would be proud.

bluto_288x288

The “plans” to replace Obamacare typically include some/all of the following:

  • allowing people to buy insurance across state lines
  • providing a refundable $2500 tax credit to all to buy insurance
  • giving states block grants to use for their Medicaid programs and freedom to spend it however they want
  • funding high-risk insurance plans for people with pre-existing conditions so they can get coverage when insurers reject their applications.
  • additional tort reform

Let’s briefly review these ideas, focusing on their implications for coverage and cost control.

Coverage across state lines

Folks advocating this idea base their view that selling coverage across state lines will reduce costs by eliminating mandated benefits, which one wag says would reduce costs 30-50 percent.

Ha.  That view reflects a complete lack of understanding of the cost drivers in health insurance, the primary driver being – you guessed it – the cost of medical care.  For anyone to suggest that a person in Massachusetts will save thousands if they can buy a policy sold in Idaho is lunacy.  yes, mandates do influence costs, but the underlying cost of insurance is the cost of care.

Refundable tax credit

People can’t buy insurance for $2500, so giving low-income people that amount won’t make them buy it as it is still unaffordable – especially if there’s no mandate to do so. Moreover, many who don’t have insurance couldn’t get it due to pre-existing conditions, and no insurance company would sell insurance to anyone who may end up costing the insurance company lots of money.  That would be foolhardy.

Block grants

Good idea, if they actually use the money to increase the coverage and benefits for Medicaid eligibles, instead of trying to dissuade or discourage potential eligibles from signing up.

Funding high risk pools or insurance plans

These have been tried, and almost all have failed miserably as states don’t like to keep funding them.  Florida’s high risk pool has been closed for years, and only a couple hundred citizens are still covered.  Moreover, this dumps the potentially high cost individuals on taxpayers, allowing commercial insurers to cherry-pick the best risks that will generate the largest profits.

Tort reform

Tort reform will not appreciably reduce medical costs. 

Research indicates defensive medicine accounts for 2.4 percent of US health care costs.  That’s not to say medical malpractice and associated costs are not significant contributors to health care costs as they most certainly are.  However, the majority of malpractice victims never pursue a claim.

Of course, lost within this mishmash of convoluted half-thoughts and unworkable, un-informed, and simplistic “solutions” is a rather awkward truth; the individual mandate and other key parts of PPACA, currently reviled as socialism, communism, or worse, came from ideas advanced by conservative icon William Kristol, right-wing think tank Heritage Foundation, Sen Orrin Hatch (R UT) and former GOP Presidential candidate Mitt Romney, among others.

So, repeal and replace, with, what?


Dec
6

Fun Friday Factoids

In St Pete at CompPharma’s annual meeting, so can’t do a deep dive into any big blog-able issues…yet there’s so much deserving of attention.  Here – in easily digestible bite-size chunks – are a few items of interest.  Happy dining!

Congress will NOT fix the Medicare physician reimbursement issue this year – so they will boot that can into Q1 2014.  Why do you care? Because work comp fee schedules are usually based on Medicare’s rates, so this will affect work comp.  And, if it is changed, it will impact cost-shifting and commercial reimbursement rates.

Since Florida implemented its Prescription Drug Monitoring Program, oxycodone-related deaths have dropped 41%.  Someone remind me why the governor refused to fund this for months…

Higher medical costs in northern California appear to be driven by consolidation of the provider market.  A report in the NYTimes discusses Sutter Health’s high charges and the lack of justification therefore, Sutter is one of the most costly providers in the nation.

A hearing in Pennsylvania on physician dispensing in work comp included a discussion of the higher medical costs, longer disability duration, and higher indemnity expense associated with doc-dispensed drugs.  Reportedly one of the legislators displayed an ad from a dispensing company’s website that discussed how dispensing docs could make $100,000 without doing any work.

Enrollment in Exchanges has picked up dramatically; according to the Kaiser Foundation, as of this time last month 1.3 million applications had been completed, a quarter of those from California.  WIth over 26,000 enrollments in just the first two days of December, there’s a lot of pent-up demand yet to work its way thru the system. We shall see if the back end, where data gets shared with insurers, holds up. Jury is out…

 


Dec
4

Recapping the NWCDC

The feet have stopped throbbing, business cards have been entered into the CRM (aka contact database), and the whirlwind that is NWCDC has been left behind to be replaced by some general themes.

Here are a couple of takeaways.

Big show, lots of attendees. Looks like the economy’s recovery, change in venue, and increased profitability of work comp (for payers and vendors alike) drove more folks to attend the conference.  Either that or a whole lot of Latin music fans were attending sessions and working the floor.  Sessions were well attended; topics and/or speakers seemed to attract more interest than at other meetings I’ve been to recently and there was some new information from different folks that I hadn’t heard before.  

Lots of sessions on opioids, which indicates a) the industry is paying attention; b) payers are looking for solutions; and c) there are business opportunities.  I’d note that the depth of knowledge demonstrated by some hawkers pitching solutions was rather unimpressive.  There were far too many instant solutions that are anything but, thrown together by folks with very little understanding of the problem and obstacles to solutions.

I met with several new up-and-comers, folks who built businesses before, sold them, and are now developing their next offering.  Unlike the mega-companies that were the talk of the show, these are focusing narrowly, building slowly, and finding under-served, or not-well-served niches.  Liked what I saw.

Comp remains attractive hot in the investment community.  Among the many private equity folks in circulation were several Apax folks, the PE firm that just acquired One Call and Align.  More to come.

There’s nothing like sharing space with the Latin Grammys to show an old white guy just how uncool and out-of-the-loop he is.  If a celebrity walked by me, I never knew it.

And the Mandalay Bay is waaaay nicer than the former LV Hilton.  Need to get the exhibits closer to the sessions, though.


Dec
2

What happened while we were focused on important stuff

Happy December.  While we were doing all things Thanksgivukkah, the world continued.  Here are the “high”-lights. Such as they are.

The deadline to “fix” the federal health care exchange passed; with White House officials declaring:

  1. it never really was a guaranteed drop-dead date; 
  2. it’s fixed for most some about 50,000-at-a-time users; and
  3. the small employer enrollment deadline has been extended for a year.

What is NOT fixed is the back end; insurers are not getting accurate information about who enrolled; the plans they enrolled in; or the amount, if any, of their subsidy.  It appears the Administration has decided that somehow the insurers will figure it out and if they don’t that’s the insurer’s issue.

That’s unfair, wrong-headed, and blithely ignorant, not to mention irresponsible.  Health insurers have spent hundreds of millions of dollars preparing for January 1, and now they’re being told “we screwed up and it’s your problem if you don’t know who your members are, don’t get paid for those members, and can’t tell doctors if someone is covered.”

On the state exchanges, there’s a mixed bag with states enrolling lots of folks, while others (MD, OR) having their own issues. Those states signing up folks may find the problems with the interface with the feds spill over. Here’s a sampling of the latest figures:

  • New York – 76,177
  • California – 385,556
  • Kentucky – 60,000+
  • Colorado – 6001

The Feds get much more oversight authority over compounding pharmacies; a bill addressing the issue was just signed into law that gives the FDA a significant role in monitoring compounders.  Recall one Massachusetts compounder was implicated in illnesses and least five deaths associated with contaminated drugs used for back injections.

In the much smaller work comp world, there’s been a shake-up at Coventry Workers Comp, with Art Lynch taking over the top spot from suddenly-departed David Young. Some may see this as a sign that owner Aetna isn’t interested in comp; I don’t.

On the even-smaller work comp doc dispensing issue, Pennsylvania is the latest battleground, with legislation just introduced to cap reimbursement for physician dispensed repackaged drugs at 110%, with a five day limit on scripts.   Legislation is herePlease please please forward the link and get your government affairs folks involved, and thanks to WorkCompCentral’s Mike Whitely for the heads’ up.

Finally, as far as I know, there weren’t any more acquisitions in the work comp world over the weekend…

 

 


Nov
25

Changes at Coventry work comp

David Young is no longer heading up the Coventry work comp business.  

His departure, announced to customers after the conclusion of the work comp conference took the work comp management staff (and me) by surprise.  Long-time Coventry exec Art Lynch is now running the show, reporting up to Aetna’s Steve Doyle.

While I’ve been a long time critic of Coventry, I’ve also noted Young was in a no-win position.  Tasked with generating cash for the enterprise, Coventry’s work comp unit never received the investment or attention it needed to grow and evolve.  Instead Young and his colleagues had to raise prices, convince customers to stay with the increasingly-creaky BR 4.0 bill review application, cross-sell all services, and do so with fewer and fewer resources.  As a result, customers weren’t happy, and there wasn’t much Young et al could do to make them any happier.

Lynch knows the business, is well-regarded and well-liked, and is a consummate professional.  He knows Coventry’s customers and is known by those customers.

What does this mean?

I’d be throwing darts if I speculated, so I won’t. 


Joe Paduda is the principal of Health Strategy Associates

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