Apr
6

TPAs and transparency – the bigger issue

It just won’t stop.
Over the last few years, long-suffering TPAs, hammered by the soft insurance market, went from making a few bucks on managed care services to earning most if not all of their profits from commissions on same. Some TPAs provide managed care services themselves, others have preferred partners, and a few are willing to work with any vendor their employer customers bring to the table.
There are good reasons for each model, and I can argue in favor – or against – each of them. But from a broader perspective, there is a bigger issue, one that has been missed in most of the discussion about managed care fee-sharing.
That issue is simple – does the managed care program offered, or enabled, by the TPA actually work? Does it reduce total claims cost? Does it result in fewer extended disabilities?
That’s where the discussion needs to begin. If a TPA doesn’t have managed care expertise, if their executives can’t talk in detail about how their approach addresses total cost, their managed care business model is irrelevant. Unfortunately, there aren’t too many TPAs that have intelligent, effective managed care programs – the original objective has been sublimated to the demand for revenues and profits. Not all TPAs have lost their way (or were never on the right path to begin with); a few are innovating, breaking away from the same old same old discredited model as they search for a true long term solution.
There’s no question many TPAs have expertise in managed care. There’s also no question many risk managers think they know it all, and love to pontificate about their ‘ideal’ model – and force the TPA to implement their brain child, ignoring the TPA’s advice (and then blaming the TPA when the ‘can’t fail’ program fails). But that discussion should start, and end, with the overall goal of the program – lower total claims costs.
Yes it is critically important to know where your workers comp dollars are going. One way to do that is to require the TPA CEO to sign a document (after your attorneys polish the language) stating words to the effect that “We will fully disclose any and all financial transactions involving (TPA) and any and all managed care entities providing services to (employer) and employer’s claimants. This disclosure includes but is not limited to service fees, commissions, implementation fees, RFP and proposal assistance charges, transaction fees, connection fees, membership fees, and any and all other transfer of monies from managed care entities to (TPA).”
That’s a start, the initial requirement that must be met before any substantive discussions can begin. And once that attestation has been signed, step back and ask what the TPA is doing to attack total claims costs.
Because that’s where the big bucks are.


Apr
3

Health care reform – more money or furious docs, pick one

That, in a phrase suitable even for twitter, is the future of health care reform.
We can afford universal coverage – if we cut provider costs drastically, through reduced prices, reduced services, or more likely, reductions in both. So far, no one, and I mean no one, with any political power has even broached this subject.
Or, our elected officials can decide to avoid the lynching that would follow immediately after they start talking about slashing provider reimbursement, and instead decide to just pass universal coverage-based reform now and worry about paying for it later. This has worked really really well for past Congresses and Presidents, so what the hell?
As for budgeting money to pay for reform, as Bob Laszewski has pointed out, the $635 billion President Obama has allocated won’t be near enough; and even that figure is highly dubious.
One option that will not get serious consideration (I can feel the anger coming thru the ether already) is single payer. Sure, it would solve a lot of problems, but it just is not going to happen in the US. Never ever ever. Politics is indeed the art of the possible, and single payer is just not possible. Accept that and move on.
So we’re stuck on the very long and very sharp horns of a dilemma, or more accurately, Congress and President Obama are.
Does anyone believe Congress has the intestinal fortitude to cut reimbursement, no matter how that ‘cut’ is described/presented/packaged? Anyone?
We know that there is a cabal that is in favor of ignoring the red ink and just passing universal coverage, with the assumption that the $1.6 billion spent on comparative effectiveness will cut medical spend by, oh, say, $600 billion per year a decade from now. But thankfully that group of irresponsibles are getting little traction.
I just don’t see health reform happening anytime soon – with ‘soon’ defined as within the next few years. I don’t like it, you don’t like it, no one likes it. But that’s reality.
That doesn’t mean I won’t keep hoping it will happen, and working towards that end.


Apr
2

HWR – it’s opening day!

Anthony Wright’s edition of HWR incorporates the wisdom of Yogi Berra – something that would be most useful in DC these days…
beautifully illustrated, too, Anthony!


Apr
1

Coventry to acquire UnitedHealth Group

Industry sources informed MCM late today that, in a stunning move, Coventry Healthcare agreed to acquire health plan giant UnitedHealth Group. For several days there had been rumors that UHG would snap up Coventry, the troubled mid-tier health plan, but events of the last few days led to grave concern at UHG that the Ingenix database problems might bring down the parent company. Reportedly the board felt it had ‘little choice but to get what we can while we can’.
The deal was done over the last two days, evidently triggered by the appearance of UHG CEO Steve Hemsley before Sen Jay Rockefeller’s Senate Committee. Hemsley and Ingenix CEO Mike Slavitt were ‘hammered’ by Rockefeller and his fellow Senators, who were particularly incensed at the health plan execs inability or unwillingness to “acknowledge consumers’ concerns about whether they were being shortchanged.”
The hearing was quite contentious, but there was at least one light moment. At one point, responding to a Senator’s pointed questioning about UHG’s conflict of interest, Slavitt said “”There is an important difference between an inherent conflict and the actual practice of bias–the latter is something neither I nor my employees nor our parent company would ever tolerate…” Senator Rockefeller reportedly whispered to a colleague “huh? that guy talks like a politician…”
Sources indicate Hemsley called old friend and colleague, current Coventry CEO Allen Wise, to commiserate shortly after he and Slavitt left the Senate hearing room while they were en route to National Airport. “I don’t want to be AIG’ed”, Hemsley reportedly told Wise; “I can’t believe there’s all this fuss over a lousy few hundred million bucks…I just want to run my company and be left alone, and now this McCaskill woman says she’s going to be on me like white on rice…”
Wise had thought he was close to a deal with his old employer to sell Coventry for a slight premium over the current stock price (around $13). Instead, Hemsley told him he and the UHG board had decided to get out of the health plan business, and were going to sell the company as quickly as possible. A deal came together very quickly, with overall terms agreed to before Hemsley and Slavitt boarded their flight for a return to MInneapolis. (terms were not disclosed)
One of the key motivators for UHG was the concern on the part of UHG’s board and Hemsley that they would be back in front of Rockefeller et al repeatedly, and would be ‘the poster child for bad health plans’. The Senator had concluded the hearing by telling Hemsley and Slavitt that he was going to order the GAO to determine if and how Ingenix’ database had been used to shortchange federal employees who had accessed out of network providers.
Slavitt was reportedly quite shaken by the dressing-down during the hearing, and was ‘close to tears’ as he exited the chamber. Hemsley was seen to be comforting Slavitt, patting him on the shoulder and murmuring “now, now, it will all be all right” as they walked towards their waiting limo.
When reached for comment, Hemsley refused to confirm or deny the deal, although he did say “I actually had to fly commersh to DC; do you have any idea what a hassle that is?” Hemsley was referring to the Board’s command that he not use one of UHG’s fleet of corporate jets, and instead fly Northwest to attend the hearing. (On a side note, Hemsley reportedly said “Northwest… isn’t DC southeast of here?”)


Apr
1

What self-insureds want from TPAs

The work comp TPA business is at last beginning to emerge from a very long, and very cold, winter. The soft market drove many of their customers back into the arms of insurers, as premiums were very competitive with the projected costs of self-insurance, with few of the risks.
It’s about time, as more than a couple TPAs were driven out of business by the precipitous decline in self-insurance, particularly in Florida and California.
As the market begins to harden (a transition somewhat delayed by AIG’s continuing effort to buy business), those TPAs that were able to survive the last few years will find their endurance rewarded, as more prospects come to them looking for bids.
TPAs will also find prospects have evolved, matured, become more intelligent and more demanding. Large employers are (with some notable exceptions) going to ask a lot more of their TPA in 2009 than they did in 2003. And chief among their demands will be smarter, faster claims adjusting and data-driven medical management.
Employers have had just about enough of the same old same old. Their experience with generic, one-size-fits-all approaches to cost containment is not good – many have come to realize that what works in one area, for one type of claim/care/condition may be counter-productive elsewhere. Increasingly buyers are looking for solutions customized to their specific situation, and flexible enough to adapt when those needs change.
It all starts with accurate, consistent data – data about injuries, treatments, disability and functionality. These data provide the foundation for broad decisions about what networks to use where – factoring in where injuries occur, what types of injuries are most common, and which become the most problematic. And here’s where most TPAs are falling well short.
TPAs tend to do what’s easy for them – keeping it simple, uniform, consistent across customers makes it easier for their IT departments, adjusters, managers, compliance folks, vendor management departments and nurses. But that’s not why they’re in business. TPAs are in business to serve the needs of their customers, to provide customer-specific solutions. To do that, they have to invest in people and IT that will enable them to understand their customers’ cost drivers, and build customized medical management solutions unique and specific to each client.
These solutions must allow the TPA to provide claimants with ‘best-in-area’ networks, networks that carefully select physicians based not on how deep a discount they’ll give but how well they manage comp injuries and return to work. There is no single national network that has the best answer in all areas; Horizon is very strong in Jersey, Rockport in Texas, Kaiser on-the-job in much of California.
That’s nice, you say, but in many areas the generic networks – Coventry, CorVel, etc look like the only game in town. That’s not the case – specialty hospital bill repricing services can deliver savings far greater than that available from the generic networks; specialty vendors in PT, imaging, Rx, and DME/HHC provide much better savings and much better outcomes than the generics.
This requires IT flexibility – the ability to plug in and pull out networks, individual providers, and provider groups as customer needs evolve. And to have different answers for different customers in the same jurisdiction – because at the end of the day, TPAs are there to deliver results, not do what’s easy for them.
What does this mean for you?
Before you roll your eyes and complain about how hard this is,
know this – a few TPAs are already well down the path on precisely this strategy. And if you can’t do it, they’ll eat your lunch.


Mar
31

What’s on your mind?

I’m going to be attending the NCCI conference in May and RIMS in April and plan on covering both here in MCM. And no it’s not because I’m excited to spend time in Orlando: the location is perhaps my least favorite in the country.
This will be my first NCCI conference and comp wonk that I am I’m really looking forward to it. NCCI produces some of the most detailed and yet useful information regarding comp cost drivers, the impact of legislative and regulatory changes, and industry trends. Their work on drug costs has been particularly enlightening. I’m attending as a member of the press; kudos to NCCI for recognizing blogs as media.
The people at RIMS have yet to ‘get it’. This is the second year they’ve told me that MCM doesn’t qualify for media status, this despite the blog’s 35,000 visitors each month. I wonder how they’d handle a media request from dailyKos?
So, what do you want to know? What info do you want to hear about? Any emerging trends, companies, issues you’d like to hear about? Let me know and I’ll do my best to get the details. I’ll be blogging and twittering (?) from both conferences – this will be my first experience with twitter so let’s manage those expectations, people…

Continue reading What’s on your mind?


Mar
30

Why a public health plan option isn’t anti-competitive

Perhaps the biggest battle brewing in Congress in the health reform war is that of the public option. As I said back in January, “Opponents claim that the Feds would have an unfair advantage due in part to their sheer size; they’re just so big that private plans could not compete.” Some Republicans and their affiliated think tanks continue to complain private health plans will not be able to compete with a public option as the public plan will just dictate pricing to providers, and they don’t have the capital and financial stability requirements forced on private plans.
They’re half right. Re the capital requirements, they’ve got a valid argument. As we know all too well with Medicare and Medicaid, the Feds (and we taxpayers) know we have an ultimate unfunded liability in excess of $22 trillion, but that figure doesn’t show up on any formal financial statements.
But when they complain about pricing, that’s a red herring – for two reasons.
First, physicians don’t have to accept Medicare or Medicaid, and wouldn’t have to agree to any ‘public option’ pricing. In fact many docs don’t accept Medicare today. As participants in the free market, they are able to opt out if they feel the compensation is too low – and many do.
The other factor is just as simple – pricing is but one component of the health cost equation. The others are utilization and frequency. ‘Utilization’ is the number of a specific type of services used by a patient, while ‘Frequency’ is the percentage/number of patients that use that type of service.
Here’s an example. For MRIs, the total cost calculation might be 10 million patients (frequency) X 1.2 MRIs per patient (utilization) X $800 per MRI (price).
Sure, price is a factor – but it is not the most significant factor – not by a long shot. By keeping patients out of the hospital, a private plan would eliminate utilization and prevent price from ever becoming a factor. So, even if a service area was dominated by a public plan, a private plan that did a really good job of keeping members healthy and out of the hospital would deliver lower costs – even if their hospital stays, when they did occur, were more expensive.
Those lower medical costs would enable the private plans to offer lower premiums, which in turn would attract more members, and those members’ dollars. The private payers that could deliver better health would also deliver better returns to their investors, while taking share from both the public plan option and other, less successful private plans.
The other reason – markets are already monopsonies
As noted previously, there’s another reason the arguments against a public plan don’t stand up. Opponents complain that the government’s market power would allow it to dominate a market, thereby making it impossible for a private plan to compete.
The reality today is that almost every market is already dominated by a very few health plans, so much so that in most markets, there really is very little market competition amongst health plans.
Here are a few factoids using 2005 data; if anything there has been more market consolidation, so these percentages are even higher today…
– 96% of HMO/PPO markets are deemed highly concentrated
– 99% of HMO markets are highly concentrated
– in 96% of markets, at least one insurer has share higher than 30%
– in almost two-thirds of the markets, at one insurer has share greater than 50%
– in a quarter of the markets, one insurer has share at or above 70%.
What does this mean for you?
If anything, a robust public plan would add competition to many markets, competition that would, if anything, increase consumer and provider choice.

How exactly is that bad?


Mar
27

United Healthcare’s workers comp history

Amidst the speculation that UHC may be buying Coventry Health comes the inevitable questions about what UHC would do with Coventry’s work comp division. A historical perspective may be instructive.
UHC has had at least three previous ventures into the work comp world over the last fifteen years, in addition to the services delivered by its Ingenix subsidiary (fee schedules, ucr databases and the PowerTrak bill repricing software). Way back in the mid-nineties UHC was in the work comp business in Florida in a big way. UHC actually accepted risk via its health plans in Florida, calculating that it could deliver lower medical coats through a more efficient delivery system.
This worked well – until the tail caught up with UHC and they subsequently lost millions of dollars.
This may have affected the company’s view of comp going forward; since the Florida fiasco UHC has assiduously avoided comp.
At one time the company owned two comp managed care entities, Focus and MetraComp ( where I labored for a few years). Both eventually ended up at Coventry, Focus via a sale to Concentra (which was in turn bought by Coventry) and MetraComp through a sale to NHR, which was then sold to Concentra.
As part of the NHR deal, United agreed to let NHR access its network contracts for three years in return for an access fee. At the end if that term NHR was on its own.
If history repeats itself, UHC would likely seek to sell off the work comp division if indeed it does but Coventry. There are already discussions going on at at least two private equity firms regarding putting together a bid for the business.
This may well be just as much an indicator of the sorry state of the M&A business as the potential attractiveness of a Coventry work comp spinoff. That said, even if UHC decides not buy Coventry there is the chance that Coventry will sell the business off itself. CEO Allen Wise has not been an enthusiastic supporter of the business, at least not publicly.


Mar
26

Providers rating health plans

There is a growing movement on the part of providers that is turning the tables on health plans. Providers have long objected to profiling, ranking, and rating as done by health plans, complaining (with and without justification) that the systems/algorithms used were inaccurate, unfair, superficial, and/or misleading.
Now providers are giving health plans a taste of their own medicine, and for United Health, it is bitter stuff indeed.
One of the first surveys that evaluated providers’ opinions of health plans was the survey conducted by the Verden Group. Their Q4 ratings of health plans is out, and once again Aetna is looking good. The rankings are driven by providers’ views of health plans, the complexity and difficulty of their interactions with health plans, and plans’ tools and processes that affect providers. Reimbursement policies are also factored in, as is the cost to the provider of complying with health plan policies.
While the report does not include all health plans, it does cover around forty of the largest.
There is always movement up and down the ratings scale, but Aetna is consistently at or near the top. Other plans seem to bounce around due to changes in reimbursement policies, more or less onerous prior authorization requirements, changes in ease of access to patient eligibility and medical record information – with jumps up or down the rating scale commonplace. The lowest score wins in the Verden scale; Aetna is the only plan to not only score in the single digits in Overall Rankings, but to do so every quarter.
Health plans that partner with providers – provide ready access to eligibility data, reduce the administrative burden of pre-certs and appeals, pay quickly, minimize policy/process changes so providers aren’t constantly confused about the current requirements, and add value in the form of access to member medical data are going to do much better over the long term.
A hospital-focused survey was just released, and it confirms Aetna’s leadership position. United HealthGroup is at the bottom of the rankings (it is towards the bottom in the Verden survey, although one of its operating units, (Oxford) is ranked quite high. The survey was conducted by Davies Public Affairs, identified a sharp differences between the ‘best’ and worst plans. Here’s how they put it:
“For the first time, the survey revealed a preferred partner for hospitals and physicians. Aetna received a 64% favorable rating (compared to a 34% unfavorable rating), which was 9% better than CIGNA, the second-best rated plan and a full 48% better than the worst rated plan, UnitedHealthcare. The survey reveals a strong preference from hospitals based on trust, honesty, business practices and good faith negotiations.
“Aetna is clearly the preferred health insurance partner for hospitals and health systems across the United States,” said Brandon Edwards, President/COO of DAVIES. “When you combine this survey data with recent publicly traded health plan earnings announcements, it’s clear that provider trust and satisfaction are leading indicators of organic membership growth. This bodes well for Aetna, and perhaps CIGNA, as they look at 2009 commercial enrollment retention, as well as 2010 commercial enrollment growth.”
The survey revealed that 82% of respondents indicated an unfavorable opinion of UnitedHealthcare, {emphasis added] which is actually an 8% improvement for them over last year. This contrasts with an average unfavorable rating of 34% among all other insurance companies in the survey.”
It gets worse.
“One striking finding is that UnitedHealthcare was not the largest payor in terms of revenue for the average hospital, and its reimbursement rates were not significantly lower than other major health plans. UnitedHealthcare is paying as much or more than other insurance companies for healthcare services but they are viewed as the worst performer by a large margin. [emphasis added] The survey makes clear that dissatisfaction is driven by distrust, dishonesty, flawed business process, inadequate claims processing, claims denials and other business process problems.”
I was excited when the company I worked for – MetraHealth – was acquired by UHG fourteen years ago. At the time United was the most respected health plan company and was seen as the model that others would aspire to. After working for United for a couple years, I had to leave. My sense was ‘if this is the best health plan out there, I’ve got to stop working at health plans.’
Looks like nothing’s changed.
The full Davies survey is here; the Verden Quarterly Report is here.


Mar
26

The last word on AIG

Congress’ political grandstanding and completely misdirected public outrage over the AIG bonuses brought back memories of the Terry Schiavo tragedy, where members of Congress embarrassed themselves and the nation by intervening in a family matter (Schiavo was in a persistent vegetative state and her husband wanted to take her off life support).
Hopefully the last word in this fiasco was published yesterday in the New York Times. You may already have seen the letter circulating from Jake DeSantis, a former AIG Financial Products exec who recently left the company after the public pillorying of everything AIG.
Congress’ public outrage was beneath that body, misdirected, and counter-productive – and awful to watch. deSantis and his colleagues at AIGFP were (mostly) working diligently to unwind the bad investments entered into by their predecessors. Few, if any, of the idiots who caused the implosion of AIG are still with the company.
Yet the President and Congress (both Ds and Rs) took it upon themselves to publicly humiliate the very people who were trying to fix the problem. As did the attorneys general from Connecticut and New York as they sought political advantage from public outrage.
I said last week:
“Every minute we spend screaming about AIG’s bonus plan is a minute not spent on fixing the company up to sell off assets. Every ounce of energy spent on this is wasted.
I don’t know the details of the plan or how execs who left could still be paid or what the restructuring of the plan looks like (other than pushing half the payouts off and subjecting them to performance metrics). I do know the execs primarily responsible for the disaster are long gone and bonuses are being paid to those trying to clean up their mess.
I am quite sure everything possible is being done – within the law – to ensure our dollars are not used unless there is no other option.
Passing punitive legislation, faulting Geithner, citing changes in AIG’s condition, all miss the point. That point is we need to fix AIG so we can sell off AIU holdings, Alico, the auto business, and the rest and thereby recoup taxpayer dollars. To expect a Treasury Secretary dealing with the greatest financial crisis in eighty years to know every detail about the bonus plan at one division at one company is ludicrous. Trying to tax these bonuses when most are paid to people that don’t even live in the US is political grandstanding of the worst kind. Trying to weasel out of the contracts using tenuous arguments will do nothing but tie up AIG in litigation for years, likely extending the time it takes to wind down this operation and get our tax dollars repaid. ”
What does this mean for you?
Our officials have done the nation and the good people of AIG a tremendous disservice.