Coventry has hired a new medical director for their workers comp managed care business. Dwight Robertson has long experience in the business (starting in the late eighties); knowledge of the provider, payer, and managed care industries (USHealth Works, Zenith, Crawford, AIG, UnitedHealthcare, Conservco); and a frank, open, and direct style.
He also has recent experience as a First Health customer, a perspective that may help focus his new company on the customer.
Dr. Robertson will be reporting to Jim McGarry, who is going to head up the combined First Health-Concentra entity at Coventry.
The acquisition of Concentra’s managed care operations by Coventry, slated to close on Monday April 2, has passed Federal scrutiny (one wonders how much ‘scrutiny’ has actually occurred, as the new entity will dominate the bill review and network business). Reports indicate there are a couple of customer contractual issues yet to be resolved; these are not likely to significantly delay signing.
What does this mean for you?
If Coventry listens to Dr. Robertson, the new entity may improve its customer service, defined as listening to, working with, and accomodating customer needs.
