Oct
28

What’s that light in the tunnel?

The public does not like health insurance companies. And neither does Congress.
Health plans are blamed for rising health care costs by far more Americans than point an accusing finger at pharma companies, the government, hospitals or physicians. Fully 41% of respondents say health plans are most responsible for the surge in health care expenses, compared to only 16% who blame big pharma.
And by the way, political party affiliation doesn’t really affect the numbers at all.
You can moan and groan, whine and sigh, and decry the ignorance of the average survey respondent, or you can accept this for what it is – a blast of the whistle and glare from the headlight of reality.
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The health insurance industry has done a great job of selling the public – on the benefits of a single payer plan.

Between ill-advised (and illegal) cancelations of insurance policies held by individuals who have the gall to actually get sick, a refusal to actually explain benefits in terms normal humans can grasp, and a complete failure to justify the hefty surcharge they receive for providing Medicare Advantage plans, health plans look arrogant and out of touch.
It didn’t have to be this way.
If there’s one service that should be easily (and positively) branded, it is health insurance. Taking care of sick folks, helping expectant mothers, easing the pain of the elderly, eliminating that awful paperwork and getting America out of the sickbed and back on its feet – how great a message is that?
Instead health plans spend their time, money, and intellectual capital avoiding selling insurance to anyone who needs it, canceling policies for individuals who get sick, tightening the reimbursement screws on physicians (who are the face of health care to the public), and making the whole thing incredibly complex and difficult and a huge pain in the butt.
Hell, look at big oil. British Petroleum has done a pretty nice job positioning itself as the green oil company, with a nice flower-type logo and talk about responsibility and alternative energy, all the while spilling crude in Alaska, operating unsafe tankers, and devoting a tiny fraction of their R&D budget to ‘green energy’.
BP et al have figured out that their public image is critically important to their success. If the public views the company positively, they are less likely to be hauled in front of Congress for hearings and pilloried in the press.
Health plans start out way ahead of big oil – pictures of healthy babies and smiling octogenerians and active families are much more powerful than schools of happy dolphins near an oil rig belching smoke. But by not investing in branding, by consistently doing the wrong thing, by making health insurance and health care byzantine and frustrating beyond measure, the health insurance industry has managed to make big oil look good by comparison.
The next President will very likely be a Democrat. The House will become even more Democratic, and the Senate may see a filibuster-proof majority of Democrats. These men and women have a mandate to fix a lot of what’s wrong with this country, and they are not going to be shy about taking a sledgehammer to health plans.
At this point there is little health plans can do to avoid the blows. The time to build a positive image was two years ago, back when they were getting fat off Medicare Advantage subsidies. Now, health plans can count themselves fortunate if they avoid becoming little more than administrators for a single payer system, a fate they rightly deserve.


Oct
9

Are Tenet hospitals in your network?

Many benefits professionals and risk managers evaluate networks based, at least to some degree, on the thickness of the directory and the depth of the discount. The logic is – hey, the more hospitals in there, and the better the discounts, the better it is for my employees/claimants and the better it is for my bottom line.
Logical, and likely wrong.
Let’s take Tenet Hospitals as an example.
I recently completed an analysis of several networks for a client, who was initially impressed that one of the networks under consideration featured their national contract with Tenet, a large for-profit health care system with facilities in the southeast, Texas, California, and southeastern Pennsylvania. In total, Tenet has about 56 hospitals (some are in the process of being sold) and about $9 billion in revenues.
They also have one of the highest charge-to-cost ratios of any hospital or health care system in the nation.
A very thorough, albeit dated, report on hospital charge to cost ratios was underwritten by the California Nurses’ Association and published in 2004. Although the data is somewhat old, it is nonetheless revealing. For example:

  • Of the nation’s hospitals with the highest charges compared to costs, seven of the top ten were Tenet facilities (three were soon to be sold)
  • Tenet’s charge to cost ratio typically was several times higher than the national average
  • 64 of the top 100 hospitals ranked by charge to cost ratio were Tenet facilities
  • the top hospital was a Tenet facility with a ratio of 1092%

I’d note again that these data are old and Tenet has sold off some of these facilities. However, data from client medical bill repricing reports indicates high charge to cost ratios are still quite prevalent among Tenet facilities.
There is additional evidence that charging a lot has been a core business practice at Tenet, which has been charging more than other hospitals for identical procedures since at least 2000. According to one report describing an analysis of Tenet charge policies by the SEIU:
“Tenet’s California hospitals charged an average of $73,038 for pacemaker implants, 81 percent more than the $40,452 charged by non-Tenet hospitals, according to state government figures analyzed by the Service Employees International Union. Tracheostomies, at $569,672, were 69 percent higher at Tenet than in the rest of the state, where they average $336, 579. “Tenet is engaged in turbocharging,” said Steve Askin, health care research coordinator for the union in Los Angeles.”
And:
“From 1996 to 2001, Tenet’s average daily inpatient charge in Orange County grew 101 percent, compared with 28 percent for non- Tenet hospitals. Tenet’s charges for outpatient services here rose 119 percent, compared with 43 percent for its competitors, according to the data.
Last year, [2006] eight of the county’s 10 highest-charging hospitals belonged to Tenet. The Orange County hospital at the top of that list was Tenet’s Western Medical Center in Santa Ana. It billed an average of $9,453 a day per patient. That was $2,500 more than the highest non-Tenet hospital — UCI Medical Center — and nearly twice the countywide average.”
Look at Tenet’s website (or, for that matter, any other health care systems) for information about cost and cost-effectiveness . There are very few statements (and even less supporting data) regarding cost effectiveness, efficiency, or competitiveness. Lots of words about quality and patient care and how great their people are (all of which are important, and significant, and appropriate to be considered in evaluating network facilities).
What does this mean for you?
Discounts are not important – net costs are. Do not evaluate networks on the basis of how thick the directory is and how deep the discounts are. Hospitals that charge a lot can ‘discount’ a lot more than hospitals that don’t engage in charge inflation.
This is obviously critically important for group benefits administrators as well as work comp payers. It also is instructive when considering the potential for national health reform. I’ll dig into that tomorrow.


Sep
24

What happened to Aetna’s work comp division?

The short answer is – it got combined with other sorta-kinda related businesses and put under one boss – Dan Fishbein, MD, in the “New Product Businesses” unit.
According to an Aetna Communications staffer;
“AWCA is part of the New Product Businesses area, which also includes the Cofinity, Aetna Signature Administrators, Pet Insurance and Worksite Health businesses. The former PPOM business, is part of Cofinity. All 5 businesses (including AWCA and Cofinity) now have a common reporting structure in the New Product Businesses area.
These changes will help Aetna identify and successfully execute strategies for new distribution channels, business models, partnerships and products and generate substantial growth for the company. The AWCA business is an important part of this strategy.”
Up until Monday, AWCA (Aetna Work Comp Access) was a separate business unit, with its own leader (Pat Scullion), operations head (Shawn Fisher) and sales leader (Tom Shivers). AWCA also had a network management function, account management, and other support housed within the unit. In the new structure, network management and operations for work comp will be handled by two units also responsible for Aetna’s group health TPA and PPO businesses headed up by Mark Granzier. Here’s how Aetna’s internal announcement put it “All network functions in these businesses will be realigned to Mark. This will enable us to have a single area focused on contracting and provider relations, and to leverage these resources efficiently across our businesses.”
Sounds good in an announcement, and here’s hoping Aetna figures this out. Unfortunately, other companies’ attempts to integrate work comp functions with group health haven’t fared so well, as the contracting staff usually doesn’t ‘get’ work comp; work comp is usually a relatively small part of the overall business; and network negotiators tend to use WC as a bargaining chip, giving away discounts there to get a better group health discount. This can be particularly problematic for hospital and facility contracts, where work comp is a big profit maker for hospitals (while generating higher loss costs for payers).
This isn’t idle speculation. It’s based on personal experience within the old Travelers, MetraHealth, and UnitedHealthcare. I’ve also been privy to hospital negotiations – from the provider side – and watched the big networks cave on comp to get a slightly better deal on the group side.
Sales and account management will be the responsibility of Michael Ciarrocchi who has been named the General Manager for the three businesses. There is no real need for a de facto sales force for AWCA, as the network is being sold (pretty much exclusively) through Coventry. There is a big need for upgraded customer service, as there continue to be issues related to data quality (inaccurate provider data, particularly in Pennsylvania) and AWCA’s historical responsiveness has been less than stellar.
Reporting will be handled by a unit headed by Mike Kane that will service all the businesses (the three mentioned above, plus Aetna’s Pet Insurance and Worksite/Direct2you units). I’m not sure how this benefits AWCA’s customers. Although a common reporting platform would likely be beneficial, there is little other synergy. AWCA customers access network discounts via electronic feeds, and there is no ‘outcomes’ data to be aggregated or mined as the payments, claim records, and bill detail data are housed on customers’ systems.
From a business management perspective, it’s understandable that Aetna decided to cut costs and reduce overhead on a (relatively tiny) business unit that essentially serves one customer with one product. Remember this is a company with annual revenues of $25 billion; it is unlikely AWCA’s revenues were more than two-tenths of a percent of that total.
Work comp just isn’t material.
I’d note that Aetna is perhaps the only big managed care firm that is positioned well for the long term. Their investments have been smart (PPOM, Schaller Anderson), their initiatives in transparency and consumerism are well thought out and (mostly) well done, they have solid people who strive to do the right thing (other health plans also have a lot of good people; Aetna’s workforce seems to have more of them), and they are willing to admit mistakes and work hard to rectify them.
That said, many big work comp payers are relying on Aetna to help them manage their medical expenses. And this move makes many of those payers very nervous.
Click below for the full text of Aetna’s internal announcement on AWCA.

Continue reading What happened to Aetna’s work comp division?


Sep
18

Credit market collapse – the worst is yet to come

Bear Stearns, Lehman Brothers, and Merrill Lynch were here one day and gone the next. Their rapid, almost-overnight disappearance from the world wide financial landscape is as stunning as the collapse of the Twin Towers. Solid as concrete and steel, their permanency wasn’t even questioned until days before they were forever gone from the skyline.
The next to go may well include Morgan Stanley and Washington Mutual; if the stock prices of other financial institutions continue to drop, more companies may also be putting up ‘for sale’ signs.
While the Fed’s rescue of AIG may well have prevented a global mess of historic proportions, it also sent a very loud, and very clear message that the financial industry is in danger of worldwide collapse. As one South Korean put it, “”The U.S. government’s rescue of AIG helped the markets to avoid the worst case scenario, but the fact that only the government was willing to help indicated the gravity of U.S. credit problems.“[emphasis added]
Now we learn that rating agencies, all too aware of their failure to accurately assess credit risk in banks, investment houses, and property and casualty insurance, are re-thinking their approach to assessing the financial viability of health insurers. Fitch Ratings will be dumping the traditional debt to capital formula within a month. “Fitch believes operating EBITDA, funds flow from operations (FFO) and subsidiary dividend capacity are the appropriate measures in assessing financial leverage and debt utilization, to augment the debt-to-capital analysis traditionally used for insurance companies.”
Clearly the landscape is changing dramatically – mountains may be disappearing here, but they will likely be replaced by new mountains in other parts of the globe. From here, it looks like New York, long the center of the financial universe, may be losing that status to London, or perhaps eventually Dubai. Investors hate uncertainty, and there’s all too much of it here in what has become the Wild West of speculative ‘investing’.


Sep
12

Is Aetna buying Coventry?

Could be.
For a couple days there have been rumors swirling around Hartford (Aetna’s hometown) that the big insurer may be looking at Coventry’s books ahead of a possible acquisition.
With Coventry’s stock still relatively low, and at a P/E under 10, the company looks like a good deal. CVH’s stock bounced up a couple bucks early Wednesday, and has stayed in a fairly narrow range since then. There has also been significant volume in options markets, volume that appears to indicate some investors’ sense that CVH is in play.
Aetna and Coventry do have an existing, if really tiny, relationship – Coventry uses Aetna’s work comp network in many states. I don’t know the dollar value of that deal, but doubt it is much more than ten million annually, if that. That’s not terribly significant at ‘mother Aetna’ where annual revenues are over $30 billion.
If Coventry is on the block, I’m not so sure Aetna’s a serious option. CVH stumbled recently after missing their earnings forecast earlier this year, a miss that was painful both to investors and management who had cultivated a (to that point well-deserved) reputation for consistently hitting their numbers. Coventry is particularly strong in the smaller employer market, and their ability and expertise in that segment could be helpful to Aetna if it seeks to grow its small employer market share. Coventry does have a growing individual block, but Aetna has already expanded its individual business significantly and is now in 29 states.
Coventry is not a national account company, a market that has been Aetna’s sweet spot for years. Its new markets, which tend to be in secondary metro areas such as Oklahoma City, still represent relatively few lives.
Lastly, Coventry’s provider contracts are certainly not as good as Aetna’s.
Which leaves us with the question – why would Aetna buy Coventry? The only real reason I can see is a strategic one – to gain more strength in the small employer end of the market. There’s always the American League East (see Red Sox/Yankees bidding wars for free agents) strategy – if Aetna buys it Anthem can’t – but Aetna is not a company that would spend corporate assets just to keep a property away from another competitor.
If you look at Aetna’s acquisitions in the past, you’ll notice there have not been many. And the deals that have been done – PPOM and Schaller Anderson, have been highly selective and oriented towards acquiring new skills, new market expertise, and new/better technology – not health plan acquisitions.
Is an Aetna-Coventry deal possible? Sure. But highly unlikely.


Aug
25

How much are we spending on orthopedic implants?

According to market research firm Supplier Relations LLC, the total US surgical appliance and device industry’s revenue for the year 2007 was “approximately $30.4 billion USD, with an estimated gross profit of 46.15%”.
Note that this total includes more than just implantable devices – sutures, surgical dressings, and prosthetics and other stuff are also counted towards the totals. Without buying the report for $600, you won’t know exactly how much is spent on which categories. But research indicates the orthopedic and surgical device share of the total has been quite significant – well above 50%.
The growth of the implant market has been marred by allegations of illegal kickbacks, sleazy business deals between manufacturers and physicians, and hugely inflated prices to payers.
That hasn’t slowed the market.
Another report (more specific to orthopedics) predicts total implant demand will rise “9.8 percent annually to $23 billion in 2012. The four major product segments — reconstructive joint replacements, spinal implants, orthobiologics and trauma implants — will all provide strong growth opportunities.”
But the big growth will come from spine. According to an excerpt from the report,
“Spinal implants will show strong growth due to advances in product technologies and related surgical techniques, coupled with an increasing prevalence of chronic back conditions. Fixation devices and artificial discs used in spinal fusion and motion preservation surgeries, especially procedures for the repair of vertebrae and replacement of degenerative discs, will account for the largest share of the market and best growth opportunities.”[emphasis added]
What does this mean for you?
Higher costs with uncertain results.


Jul
25

Coventry earnings call – the analysts blew it

I think I’ve figured out why analysts have been unable to accurately forecast health plan financials – they don’t know what questions to ask.
That’s the only conclusion I can draw after listening to the latest earnings call from Coventry Health. The mid-tier health plan company is still reeling a bit from last month’s announcement that it had been surprised by a sharp increase in medical costs, an increase that evidently had caught management by surprise.
Folks, this is a health plan company – one that claims “We deliver exceptional value every day, driving solutions that help people enjoy optimal health.”
One might think that a health plan company makes money by managing medical care for hundreds of thousands of Americans. Near as I can tell, Coventry isn’t a health plan, it is a transaction processor that makes money by pricing its insurance far enough above medical costs to administer the plans and make a bit of margin.
And from the questions that were asked ,and the ones that weren’t, it is pretty obvious Wall Street analysts think Coventry is a transaction processor as well. Out of the twenty or so questions after the management presentation, there was one – yes, one, that got anywhere close to actually inquiring about medical management. That questioner asked what Coventry could do or had done to deliver care to Medicare enrollees through an HMO at lower cost than thru the standard Medicare plan. Coventry Chairman Dale Wolf responded by noting that hospital days per 1000 members among Medicare HMO plans could be in teh 900-1300 range, compared to standard Medicare rates of around 3000 days/1000.
That was it. No follow up question as to how they could do that, what the long term implications were, how that affected pricing, what the techniques were that delivered such a great result and could those techniques be used for commercial members.
The entire conversation was about medical trend and how Coventry was fixing its pricing model to reflect higher trend, and if enrollment was going to decrease as a result. Not the factors causing medical trend and what Coventry was doing about it. Well, to be fair, there was a little dialogue about higher inpatient utilization and unit costs in Medicare, and higher hospital utilization on the commercial side. But if you were interested in Coventry’s solution to same, you’re out of luck. Not one analyst even asked.
If analysts don’t know to ask the company why their costs are going up and what they are going to do about it and how that will play out, what, exactly, are they ‘analyzing’?
There’s this thing in business called a sustainable competitive advantage – something you do really well, that is hard to do, that others don’t do well. This gives you an edge in the market, one that makes you a perennial winner. Coventry doesn’t have one, and neither do any of the other health plans. Because all they do is process transactions, adding no value.
Here are some of the questions they should have been asking.

  • What key indicators of medical trend do you watch closely?
  • Exactly what is your average inpatient days per thousand for each block of business and how does that compare to industry standards?
  • How about admissions per thousand?
  • what is driving trend? Is it unit cost (price per service), utilization (number of those services received by a member when they do get those services), frequency (percentage of members that get that service) or intensity (higher cost version of a technology or more expensive procedure type than expected)?
  • Which types of medical care are the biggest drivers; ancillary, physician services, pharma, inpatient, outpatient?
  • What is your plan to address those issues?
  • How will you measure results and when will you know if you’ve been effective?
  • What is Coventry doing about members with chronic conditions? How have your results compared to industry standards?

And the big one:
How would Coventry compete and win if it could not risk select and had to take all comers at a community rate?
Because that may well be the scenario Coventry, and all its competitors, face in two short years.
Note – this applies almost equally to most every health plan. In fact you could just about replace ‘Coventry’ with Wellpoint, Cigna, Humana, Blue Cross, etc and the same perspective would hold true.
Now I really am going on vacation.


Jun
23

Coventry – the big question

The big question is this: is Coventry’s screwup a symptom of a larger issue, or is it specific to Coventry?
As of now it looks like the problems are not industry-wide. This leaves one inescapable conclusion – mistakes by management. Everyone, and every company, makes mistakes at times; what makes this so noticeable is it comes from a company with a history of strong results and from management that is (or perhaps was) extremely self-confident.
Bob Laszewski went back and read Coventry’s Q1 earnings report; here’s his take:
* Their private fee-for-service (PFFS) problem should have been obvious to to their actuaries since Coventry had apparently not issued ID cards to new PFFS customers and claims weren’t coming in as they should have been. The PFFS data had to be too good to be true and that should have been obvious.
* Their explanation for seeing their commercial trend jump by 200 bps is inadequate. They said they are seeing an increase in large claims and hospital claims generally. That is true of other health plans but not to anywhere near the same degree as Coventry. It is not clear to me that Coventry has really gotten to the bottom of all of this.
Bob also quoted extensively from Coventry’s last earnings call. Looking back, the overweening self-confidence is breath-taking – here are a couple excerpts.
“We’ve said for the last three years that the core operating growth rate in a purely commercial business was not as high as some were suggesting. We took some flak for that…Variations in medical cost trends generally do not happen quickly [emphasis added] and given the progress in analytics within the industry, will be pretty closely anticipated in pricing. That doesn’t suggest we will never make a mistake and miss it a little, but that’s far from an underwriting cycle…don’t look for the operating margins of our commercial operations to fall off the table. They won’t. [emphasis added]
Perhaps most telling is this comment from CFOP Shawn Guertin:”those that are close to the details and fundamentals of the business, will succeed over the long haul.”
Kudos to Coventry for getting this news out quickly. While they can, and should, be pilloried for not knowing all the factors that led to the problem, better to get the news out quickly then wait weeks more in an effort to be able to answer all the questions.
My sense is that Coventry’s management has been spending way too much time managing the numbers and nowhere near enough time managing medical. Those are not the same thing. Reflecting back on the calls I’ve listened to and management reports I’ve read, I can’t recall any detailed discussion of disease management, hospital expense management, outpatient utilization, or centers of excellence. These guys (and they are mostly guys) know the numbers better than anyone, but I don’t get the sense that they spend any time looking under the numbers, at medical cost drivers.
Contrast that with Aetna, a company that has invested both dollars and management skill in analyzing, understanding, and addressing their medical cost drivers. Their website and press releases reflect a focus on medical – reform, drivers, new initiatives, getting information out to members, physician ratings. There’s a lot there. And this isn’t just fluff, the work they are doing is deep and targeted at the right issues.
Aetna gets it. So far, Coventry hasn’t. We’ll see if this stumble triggers a rethinking of their approach. If they get defensive, fire a bunch of middle managers (which it appears they are already doing) to get costs under control, and keep doing what they’ve been doing, they will not remain among the industry leaders .


Jun
20

What happened at Coventry?

Since Coventry’s announcement late Wednesday that they were cutting earnings projections almost in half, the financial markets have been hammering health plan stocks. Their pessimism may be overdone.
Humana and Aetna have reaffirmed their earnings forecast while Wellpoint, Cigna, and UHC have been silent (as of this moment). The market’s fear is that Coventry’s news that they failed to accurately forecast the medical loss ratio for both the Medicare private ffs and group health business is the first indication of an industry-wide problem. Especially because Coventry has carefully cultivated an image of competence, both absolute (we know our business very well) and relative (we’re more on top of our numbers and business than other health plans).
I’d point to Coventry’s presentation at the Citigroup Healthcare Conference at the end of May as typical. “…Medicare…has obviously been an area offocus andgreat success for Coventry and 2008 is no exception…(small group) is really a business that is premised on a deep understanding of local market dynamics, really a fanatical attention to detail.”
Contrast that with management’s statement re Medicare pffs in Thursday’s call, where CEO Dale Wolf said that it has been tough to forecast results due to the rapid growth of that business, while acknowledging the need for Coventry to better track cost drivers. It got tougher for Wolf, as the analysts, who seemed genuinely surprised by the news, got more and more specific as the call went on. Wolf admitted that Coventry had limited visibility into group inpatient and outpatient costs, had not yet figured out exactly what drivers led to the cost increases in outpatient, and there had been cost spikes in several specific markets including Utah, Atlanta and central IL.
These factors led Coventry to revise their cost trend estimates for the group business upwards by 150 basis points, driven by a 300+point increase in outpatient and 100 point jump in inpatient costs. Medicare trend rates were also raised. Meanwhile, other health plans were not revising their numbers.
Both Humana and Aetna publicly affirmed their forecasts, with Aetna’s CFO noting “The medical cost trend we are experiencing in the second quarter is in line with our expectations to date and consistent with our prior guidance of 7.5 percent, plus-or-minus 50 basis points.”
Humana’s announcement was even more specific “Analysis of medical claims payments and receipts through May 2008 indicate no adverse prior period development for either full year 2007 or first quarter 2008 medical claims estimates,”
And ten days ago industry giant Wellpoint said it would also be confirming its earning forecast, albeit in private meetings with analysts.
Here’s the net. There does not appear to be an industry wide issue. Coventry’s history of success and strong performance may have led to overconfidence, a lack of focus, and perhaps atouch of hubris. Wolf’s tone went from defensive to chastened to almost combative, and I’d bet this screwup makes Coventry a better company.
But I’ll hedge my bet; Coventry has a hard-earned reputation for arrogance and lack of concern for the customer. If that doesn’t change you can expect another, similar announcement at some point in the future.


Jun
19

Coventry’s stumbled – badly

The notice for the teleconference popped up in my email inbox a mere hour and a half before the telecon was scheduled to begin. That was the first indicator of potential trouble.
The second was the opening line from Coventry’s CEO: “To say we’re disappointed with the news we shared earlier this afternoon is an understatement…”
The source of Mr Wolf”s disappointment was Coventry’s report that it will miss its financial projections – by a wide margin.
For a company that has long been (justifiably) proud of its ability to tightly monitor and manage its business, the disclosure that it had significantly underestimated Q1 and Q2 medical costs was a bitter pill indeed, all the more so as it came a few weeks after Wolf’s recent efforts to pump up internal morale by comparing Coventry’s management discipline favorably to competitors.
Earnings will fall short due in large part to higher than expected medical costs in Coventry’s Medicare private fee for service and core group health businesses. In explaining the failure to meet the Medicare program’s projected MLR, CFO Shawn Guertin described the problems inherent in the claims submission and processing flow. Guertin went on to note that the company also had identified some problems in Coventry’s internal claims processing. Curiously, management blamed part of the problem on ID cards not being used by claimants, which delayed claims flows internally. Evidently some members don’t bother to show their Coventry cards when leaving the doctor’s office. The office sends the bill to Medicare, who returns the bill with a note that the patient is not a member. The office then contacts the patient, gets the correc claims submission info, and sends the bill to Coventry.
This takes time, and has led to Coventry under-estimating claims volume and expense for its Medicare private ffs business. I’d note that in prior calls management has been effusive in its self-praise for its ability to operate this business with statements like ‘we couldn’t be more pleased with how this business is running’.
For the Medicare business, the MLR is up 300-340 basis points over prior guidance. This isn’t even close enough for horse shoes or hand grenades. From comments by management on last night’s call, it appeared this popped up in April and May, after things appeared to look pretty solid earlier in 2008.
Again, this is a pretty big surprise.
On the group health front, higher trend in group outpatient utilization and inpatient unit cost, or price per service appear to be the problem. Instead of the forecast 100 basis point reduction in MLR, management is now expecting higher medical costs – with a potential swing of 400 basis points for outpatient expense. Inpatient costs are also up 100 basis points, so the combination is driving up total MLR by 150 basis points.
Another significant contributor to the higher MLR is an increase in the number of more severe (more costly) claims – not more claims, but more high cost claims, specifically between 50k and 150k in dollars paid.
In contrast hospitals are not seeing increased utilization. Facility revenue numbers are not trending up. Coventry wasn’t able to figure out why their hospital costs were going up while overall hospital utilization nationally is not.
Admittedly Coventry has not yet determined all the factors causing these increases in MLR. They do appear to have a grasp on the major factors; from the tone and delivery
of management comments I’d expect there’s a lot of yelling at Coventry HQ, likely to be followed shortly by the distinctive sound of heads rolling. (During the call Wolf did allude to staff reductions in a response to an analyst’s query.)
Lastly, management reported that the work comp business is not meeting projections due in part to lower fee revenue for bill review.
As the market closed, Coventry’s stock price had dropped to $40.97, resulting in a P/E just under 10. Coventry has long been rumored to be a potential acquisition target, and if the stock price declines further (a not unreasonable expectation) suitors will likely emerge.